Refund policy

WHISTLY — REFUND, RETURNS & WARRANTY POLICY Last updated: March 2026

Our Commitment

We want you to love your Whistly product. This policy sets out how we handle returns, refunds and warranty claims. It operates alongside your rights under the Australian Consumer Law (ACL), which cannot be excluded, limited or modified.

Returns — 30-Day Change of Mind Policy

We offer a 30-day change of mind return policy. If 30 days have passed since you received your item, we are unable to offer a change of mind return or exchange.

To be eligible for a change of mind return, your item must be:

  • In the same condition as when you received it
  • Unworn and unused
  • With original tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

To start a return, contact us at hello@whistly.com.au. Please do not send items back without first contacting us — returns sent without prior approval will not be accepted.

If your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Once received and inspected, we will notify you of the outcome.

International return shipping costs

For international orders, return shipping costs for change of mind returns are the responsibility of the customer. We will cover return shipping for faulty or warranty claims."

Damages and Faulty Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at hello@whistly.com.au with your order number and a photo of the issue so we can make it right.

Under the ACL, if a product has a major failure you are entitled to choose a refund or replacement. If the failure is minor, we may repair or replace the item within a reasonable time. These rights apply regardless of whether the item was purchased at full price or on sale.

Non-Returnable Items

The following items are not eligible for change of mind returns:

  • Perishable goods
  • Custom or personalised products
  • Personal care goods
  • Hazardous materials, flammable liquids or gases
  • Gift cards

Please note: Sale items are not eligible for change of mind returns or exchanges. However, your rights under the ACL still apply to sale items — if a sale item is faulty, you are still entitled to a remedy under the ACL.

Exchanges

The fastest way to get the product you want is to return your eligible item and, once the return is accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the amount.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@whistly.com.au.

Warranty — Sort Sack 12-Month Warranty

Every Sort Sack is backed by a 12-month warranty against manufacturing defects from the date of purchase.

If your bag fails due to a fault in materials or workmanship, we will replace or refund it — no runaround.

What's covered:

  • Stitching failures
  • Cord or toggle defects
  • Internal liner faults

What's not covered:

  • General wear and tear
  • Damage caused by misuse or neglect
  • Damage resulting from failure to follow care instructions (handwash cold, air dry only)

How to make a claim: Contact us at hello@whistly.com.au with your order number and a photo of the fault. We'll take it from there.

This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Contact Us

For any questions about returns, refunds or warranty claims:

WHISTLY Email: hello@whistly.com.au